Shipping & Return Policy

Shipping Policy

Same Day Dispatch

  • Our deliveries usually take 24-36 hours to be delivered once order has been placed successfully.

Out of Stock Item Process

  • If an item is not in stock, it will not be available to purchase.

Import Duty & Taxes

  • We do not currently offer international shipping. Shipping is within the territory of UAE only. We use trusted third party shipping companies and do not have any liability for goods once handed over to the shipping agency.

Return Policy

What is your return policy?

  • Customers can receive store credit or make an exchange, if the return has been accepted.

Can discounted items be returned?

  • No

Return Process

Do customers need authorization before returning an item?

  • Yes. Please contact our team to make a return/refund request. Once a member of our team has agreed to the return, the item(s) should be returned to us within 7 working days and once the item(s) have been received, they will be examined to ensure they are in a condition for resale, processed and a refund shall be given.

What do customers need to include in the return package with their item?

  • The item(s) purchased and the proof of purchase and/or receipt.

How many days from the date of purchase must return packages be postmarked by?

  • 7 days

How many days will it take to process returns?

  • 3-10 working days

Will you email customers when their returns have been processed?

  • Yes

Shipping Fees

Who pays for return shipping?

  • The customer is liable to pay for return shipping.

Do you charge restocking fees?

  • No

Guidelines or rules regarding returns?

  • The returned item should not be damaged or used. It should be unopened. If an item has been opened, it cannot be returned unless otherwise agreed with one of our team.

Customer Service Contact Information

Customer service phone number

Customer service email address